Pharmacy walk-in clinics and medicines optimisation

The government mantra – no decision about me, without me – addresses the patient. So today, a one-size-fits-all healthcare infrastructure is far less relevant than it used to be. Here at Celesio UK, we aim to meet some specific commissioning challenges with the following:

Pharmacy walk-in clinics

1. Self-care support

This boosts access to healthcare on the high street and focuses on minor ailments, supported by our LloydsPharmacy Online Doctor service. We also offer an extended pharmacy first-aid facility for minor injuries.

2. Screening/case finding

Each week two million patients pass through the LloydsPharmacy network.  So our pharmacists are ideally placed to identify, support, manage or refer patients who are unaware – or unwilling to admit – they have a health condition. In other words, we support a much wider use of community pharmacy as a local healthcare asset.

3. Public health services

Using Public Health England’s local health portal, we provide pharmacy services tailored to the needs of local communities. So commissioners – whether local authorities, CSUs or CCGs – can match a module or series of modules for the best possible outcomes for their local population.

Medicines optimisation

1. Adherence support

We gather dispensing data to target patient groups with low compliance. Our tested techniques and tools help reduce medicines waste and meet the needs of individual patients, while compliance aids and smartphone apps remind them when to take their medicines.

2. Medicines optimisation

To help meet QIPP targets and cost efficiencies, we produce a financial and clinical action plan which, in turn, can be used to drive formulary compliance. How do we do this? By comparing prescribing and clinical data, NICE guidelines and dispensed data along with cost and formulary data.

3. Long-term conditions

Our pharmacies interact proactively with patients and offer tailored, personalised medicines support according to life stage. We focus on long-term conditions such as diabetes, supporting patient health on an ongoing basis – including making sure their medicines are effective. Our services help patients stay in their homes safely, including the frail and elderly who are housebound.