Healthier Environment

We believe in a healthier environment

Celesio UK takes its environmental impact very seriously and is constantly working towards more sustainable business practices. Celesio UK is committed to our vision of “a healthier world where more people live life to the fullest” and we believe a healthier environment is fundamental to achieving this.


ISO 14001 – Environmental Management System

The Celesio UK Support Centre, based in Coventry, and John Bell and Croyden are certified to ISO 14001 the International Environment Management Systems Standard. We have committed to having our AAH Pharmaceuticals branches certified to ISO 14001 by early 2015 and have the ISO 14001 framework in place across our LloydsPharmacy network by the end of 2015.


John Bell & Croyden: Holders of the Royal Warrant

John Bell & Croyden is proud to hold the Royal Warrant and has held this accreditation since 1958. The Royal Warrant was originally granted on behalf of King George V in 1909. We were equally proud to hold The Royal Warrant to Her Majesty the Queen Mother until her death in 2002.

The Royal Warrant allows John Bell & Croyden the right to display the Royal Coat of Arms of The Queen on its signage and promotional material, but cannot provide details of the goods or services supplied to the Grantors of the Warrants.


Environmentally Sustainable Distribution Network

Our distribution activities incur significant pressure ensuring that correct products get to the right customers at the precise time. Therefore a significant area of our business is devoted to maintaining the balance between environmental sustainability and meeting customer’s needs.

Initiatives to ensure this include:

  • Efficient route planning to prevent unnecessary delivery miles; helping reduce traffic and pollution in terms of emissions, noise, and wear and tear on the vehicles and roads.
  • Identifying and implementing intra-group transport synergies to reduce delivery miles, increase route efficiency and meet customer needs all whilst reducing our operational environmental impact.
  • Increasing backhauling opportunities to reduce incidences of vehicles running back to depot “empty” and therefore increase vehicle utilisation across the fleet.
  • Implementation of route-planning software across all of the AAH Pharmaceuticals branch network; generating savings of 1.3million miles and circa 500 tonnes of CO2, the equivalent of 30 vehicles off the road.
  • The Celesio UK car policy encourages BMW and Ford vehicles and drives safety and efficiency from these leading manufacturers. This policy has reduced the maximum CO2 emissions (grams per kilometre) from 175 grams to 130 grams.
  • 1000 SAFED (Safe and Fuel Efficient Driving), NVQ and EiPD (Excellence in Pharmaceutical Delivery) trained drivers within the fleet.
  • Winter tyres are fitted to the AAH van fleet when the temperature drops below 7°C providing excellent delivery performance in adverse weather conditions and reduced weather related accidents.
  • Upgrade of the LGV fleet to Euro VI engine vehicles meant a more environmentally friendly fleet with significant reductions in the hydrocarbon, nitrous oxide and particulate emissions.


Producer and Distributor Responsibilities

We take responsibility by ensuring we contribute towards collection, treatment, recycling, reprocessing and environmentally sound disposal of the electrical products, batteries and packaging we introduce to the UK marketplace.


Waste Electrical and Electronic Equipment (WEEE) and Batteries

AAH Pharmaceuticals and John Bell & Croyden are producers of electrical and electronic equipment and are members of a Producer Compliance Scheme. As producers we finance the collection, treatment, recycling, reprocessing and environmentally sound disposal of separately collected waste electrical and electronic equipment and waste portable batteries in proportion to market share.

As a distributor of electrical and electronic equipment LloydsPharmacy and John Bell & Croyden have a responsibility to implement WEEE regulations. We have teamed up with over 200 other distributors and joined the Distributor Take back Scheme (DTS), financially supporting a network of collection facilities, where consumers can dispose of their household WEEE free of charge for environmentally sound treatment and recycling. Unfortunately we are not able to accept WEEE within our stores, a list of Designated Collection Facilities can be found at

LloydsPharmacy and John Bell & Croyden are distributors of portable and industrial batteries. Selected LloydsPharmacy stores offer a battery take back scheme where you can return used portable batteries for recycling.

You can also return used portable batteries in person to our warehouse at Manor Road, Mancetter, Atherstone, Warwickshire  CV9 1QX. Please note that used batteries should never be returned by post.

AAH Pharmaceuticals is registered as a producer of batteries. Our registration number is 280379.

If you require assistance with disposing of old mobility scooter batteries please contact


Waste Packaging

As part of the Waste Packaging Regulations, Celesio UK has joined a Packaging Compliance Scheme to ensure a proportion of the packaging we place on the market is recovered and recycled. You can find advice and guidance on recycling at:


Single Use Carrier Bag Levy

On 1 October 2011 Wales became the first UK country to introduce a charge for single use carrier bags. The money raised by LloydsPharmacy branches in Wales is donated to charities.

Northern Ireland has since introduced the charge for single use carrier bags, and all money raised by LloydsPharmacy branches in NI are passed onto the NIEA (Northern Ireland Environment Agency).

Exemptions for the charge include prescription bags (where the bag only contains Prescription Only Medicines or Pharmacy Medicines). Any ‘over the counter’ items requiring a carrier bag will be charged.

Scotland and England are due to introduce the regulation within the next 18 months. LloydsPharmacy will support the initiative to promote wider use of reusable bags and conserve our limited resources, encourage sustainability, and cut down on waste and litter.

The table below shows the number of units sold and the money received from the Single Use Carrier Bag sales in all of LloydsPharmacy branches in Wales and Northern Ireland during the period 1st April 2013 to 31st March 2014.

Number of chargeable bags supplied:  

Wales: 55,445

Northern Ireland: 17,900

Total amount received from the sale of chargeable bags:     

Wales: 2772.25

Northern Ireland: 895.00

Total amount received from the 5p charge:     

Wales: 2772.25

Northern Ireland: 895.00

Net proceeds of the charge (minus VAT):      

Wales: 2287.11

Northern Ireland: 738.38


Health and Safety

We believe in our vision of “a healthier world where more people can live life to the fullest”, so preventing injury and ill health, and ensuring the safety of everyone affected by our activities is one of our biggest priorities.

As a minimum we will achieve full compliance with all legal and other requirements surrounding our business activities. We will drive continuous improvement of health and safety management and performance through the setting and regular reviewing of health and safety objectives and targets across all areas of Celesio UK.